Editorial note: this guide explains how claiming a bonus works at Fortune Games and under UK rules. Offers and terms change, so always read the current terms before you opt in. A bonus never changes the odds of a game, and gambling should never be a way to make money. 18+.
How to claim a casino bonus
To claim a casino bonus, read the offer’s terms, opt in or enter its code if it needs one, make a qualifying deposit through the main cashier, then play eligible games until the wagering is complete. Many failed claims come down to the order of those steps. At Fortune Games, for example, offers aren’t added automatically to quick or in-game deposits, and codes sent by email usually expire at 23:59 on the day they are sent.
Claiming an offer at Fortune Games, step by step
- Read the terms. The Promotions page lists each live offer with its eligible games, wagering and expiry.
- Opt in or enter the code before you deposit, if the offer asks for it.
- Deposit through the main cashier. The minimum deposit is £10.
- Play eligible games. Bonus funds can only be staked on the games on the Bonus Enabled Games page, which leaves out bingo, table games and progressive jackpots.
- Complete the wagering. Bonuses carry 10x wagering, and only stakes made with bonus funds count.
- Convert to real funds. The most you can convert equals your lifetime deposits, up to £250 (£50 if you have never deposited).
One offer needs no deposit: every registered player can spin the Daily Wheel once a day from the menu, and a spin not used by 23:59 expires.
Why a bonus claim fails
- The deposit came before the opt-in, or went through a quick or in-game deposit.
- The code had expired, or a withdrawal was pending, as bonuses aren’t credited while one is.
- Bonus funds were staked on games outside the Bonus Enabled Games list.
- The account went more than 7 days without a login, so bonus funds and pending offers were removed.
- A withdrawal before the wagering was finished forfeited the remaining bonus funds and outstanding promotions.
UK rules that apply to every bonus
Since 19 January 2026, wagering on UK casino bonuses has been capped at 10 times the bonus amount, and an offer can no longer require you to play more than one type of product, such as sports betting and slots, to unlock it. The key terms, including wagering, eligible games and expiry, should be clear before you opt in. Taking a bonus is your choice, and it doesn’t change the odds of any game.
Popular slots at Fortune Games · 18+
Frequently asked questions
Do I need a bonus code?
Only if the offer says so. Codes sent by email usually expire at 23:59 on the day they are sent.
What is the minimum deposit for a bonus?
The minimum deposit at Fortune Games is £10. Some offers need a larger qualifying deposit, so check the terms.
Can I withdraw before the wagering is finished?
You can, but it forfeits the remaining bonus funds and any outstanding promotions.
Why hasn’t my bonus appeared?
Usually the deposit came before the opt-in, went through a quick or in-game deposit, used an expired code or was made while a withdrawal was pending. Contact support if an offer is missing.
Related guides
Wagering requirements explained
18+ only. Gambling should be fun, never a way to make money. Please play responsibly and only with money you can afford to lose. If gambling is affecting you or someone you know, free, confidential support is available 24/7 from the National Gambling Helpline on 0808 8020 133, run by GamCare. You can also visit BeGambleAware (begambleaware.org) or self-exclude from UK-licensed online operators through GAMSTOP (gamstop.co.uk).