This is an editorial guide provided for information only. fortunegames.com is not affiliated with, nor an agent of, People’s Postcode Lottery — subscription terms, prices and prizes are set by the operator and can change, so always check the official site for current details.
How to Cancel the Postcode Lottery
You can cancel a People’s Postcode Lottery subscription at any time, with no notice period and no reason required. There are two official routes: the Request to Cancel form on the official website, or the freephone Customer Experience line on 0808 109 8765. Here’s exactly how each works and what happens to entries you’ve already paid for.
Cancelling online
Fill in the Request to Cancel form on the official Postcode Lottery site with your name, postcode and contact details so the team can verify your account. Once processed, you’ll receive confirmation by email or post and no further payments will be taken. You don’t need to explain your decision, and the process typically takes a few minutes.
Cancelling by phone
Call 0808 109 8765 and the Customer Experience team will cancel for you, confirm your final payment date and tell you when your last entered draw will be. Phoning is the better route if you hold multiple tickets, have moved postcode, or want immediate confirmation. Cancelling the Direct Debit at your bank also stops payments, but cancelling with the operator directly keeps your account tidy and confirmed.
What happens to draws you’ve already paid for
Payments already taken aren’t refunded — but they aren’t wasted either: your entries stay live in every draw you’ve paid for until the period ends, and any prize won during that time is still paid out normally. After the paid period closes, your postcode simply stops being entered and the Direct Debit is shut.
Alternatives to a full cancellation
If it’s the monthly cost rather than the game, you can reduce from multiple tickets to one, or ask about pausing and limit-setting tools instead of leaving entirely. And cancelling isn’t forever — you can start a fresh subscription any time later. At the current price of £12.50 a month per ticket, the honest question is simply whether the entertainment is worth the subscription; the maths doesn’t change either way.
Frequently asked questions
Can I cancel the Postcode Lottery at any time?
Yes — anytime, with no notice period, via the online Request to Cancel form or by calling 0808 109 8765.
Will I get a refund for the month I’ve paid?
No — but your entries remain in every paid draw until the period ends, and any prizes won are still paid.
Can I just cancel the Direct Debit at my bank?
That stops payments, but cancelling with the operator directly is cleaner and gets you written confirmation.
Can I rejoin after cancelling?
Yes — you can start a new subscription whenever you like; cancelling doesn’t block you from returning.
Related guides: how the Postcode Lottery works, Postcode Lottery odds and are your neighbours playing.