This guide is general information about how UK gambling regulation works and is provided for educational purposes only. It is not legal advice. Regulations and figures change over time, so check the UK Gambling Commission and official sources for the current position before relying on any detail. 18+.
How UK Casinos Use Your Data
Opening a casino account means sharing personal information, and UK-licensed operators must handle that data responsibly. They are bound by UK data protection law, which sets out how your information can be collected, used and stored.
What they collect and why
Operators collect details such as your name, address, date of birth and payment information, and they verify your identity. Much of this is required: they have legal duties to confirm your age, prevent money laundering and check identity before paying out. Your gambling activity is also recorded as part of running the account responsibly.
Your rights
Under data protection law you have rights over your information, including the right to access the data an operator holds about you, to have inaccurate details corrected, and in some cases to have data deleted. You can also request your account history, including deposits, withdrawals and bets.
Limits on deletion
The right to have data deleted is not absolute. Operators must keep certain records for a period to meet anti-money-laundering and regulatory obligations, so they cannot simply erase everything on request. This retention is itself a legal requirement rather than a choice.
Marketing and consent
Operators must keep your data secure and cannot use it for marketing without your agreement. Under rules tightened in 2025, marketing consent is handled on a per-product and per-channel basis, so you choose what kinds of messages you receive and how. You can withdraw that consent at any time.
Frequently asked questions
Can I ask a casino to delete my data?
You can request deletion, but it is not absolute. Operators must retain certain records to meet anti-money-laundering and regulatory duties, so some data is kept for a required period.
Why does a casino need so much personal information?
Because UK-licensed operators must verify your age and identity and prevent money laundering. Collecting and checking these details is a legal requirement, not an optional extra.
Can a casino send me marketing without asking?
No. Marketing requires your consent, and since 2025 that consent is given per product and per channel. You can choose what you receive and withdraw consent at any time.
Can I get a copy of the data a casino holds on me?
Yes. Under UK data protection law you can make a request to see the personal information an operator holds about you, and ask for inaccurate details to be corrected. You can also request your account history, including deposits, withdrawals and bets. Operators must respond within the timeframe the law allows. Bear in mind that some records must be retained to meet anti-money-laundering and regulatory duties, so not everything can be deleted on request.
Related guides: Account verification and KYC · Age verification at online casinos · How to check a casino is licensed
18+. Please gamble responsibly. Gambling should be entertainment, not a way to make money, and you should only stake what you can afford to lose. For free, confidential support, contact the National Gambling Helpline on 0808 8020 133 (run by GamCare, free and open 24/7) or visit BeGambleAware.org. If you want to take a break, GAMSTOP lets you self-exclude from UK-licensed online gambling sites free of charge (begambleaware.org · gamstop.co.uk). Fortune Games operates under UK Gambling Commission licence 39175.