Editorial note: this guide is general information about how bingo, competitions, lotteries and gambling work in the UK. It is not advice, and it does not describe any specific promotion offered by Fortune Games. Rules, prices and regulations can change, so always check the operator’s current terms.
How are competition prizes delivered?
It depends on the prize, but a legitimate operator delivers it to you free of charge. Cash is normally paid by bank transfer, smaller goods are sent by courier or post, and big prizes like a car or holiday are arranged with you directly. The key principle is simple: you should never have to pay a fee to receive a prize you have genuinely won — being asked to is a classic scam sign.
Typical delivery methods
After verifying the winner, the operator gets in touch to arrange handover. Cash prizes usually go straight to your bank account once your identity is confirmed. Physical prizes are shipped to you, often by tracked courier, while a high-value item such as a car may involve collection from a dealer or a presentation event. Property prizes involve a legal transfer of ownership. Reputable operators set out the delivery method and timescale in the terms, so you know what to expect before you enter.
Costs, tax and red flags
The prize itself is delivered free, and UK competition winnings are tax-free when received. You may still face running costs once a prize is yours — insurance, fuel and upkeep on a car, for example — but never an upfront “release”, “delivery” or “admin” fee to unlock the prize. If anyone demands payment, card details or one-time codes before handing over winnings, treat it as fraud, contact the operator through its official website, and report it to Action Fraud. Genuine prizes do not require a payment to collect.
Frequently asked questions
How will I receive a competition prize?
A legitimate operator contacts the verified winner to arrange free delivery: cash by bank transfer, goods by courier, and large prizes such as cars or holidays by direct arrangement.
Do I have to pay to receive a prize?
No. You should never pay a fee to collect a prize you have won. A demand for a “release” or “delivery” payment, card details or codes is a scam sign.
How long does delivery take?
It varies by prize and operator. The terms should state a timescale; cash is often quick once identity is checked, while physical or property prizes take longer to arrange.
Are delivered prizes taxed?
UK competition winnings are tax-free when received, whether cash or goods. You may face ordinary running costs on an item, but no tax simply for receiving the prize.
Related guides: How winners are chosen · Do you pay to claim a prize? · What is a cash alternative?
18+ only. Gambling should be fun, never a way to make money. Please play responsibly and only with money you can afford to lose. If gambling is affecting you or someone you know, free, confidential support is available 24/7 from the National Gambling Helpline on 0808 8020 133, run by GamCare. You can also visit BeGambleAware (begambleaware.org) or self-exclude from UK-licensed online operators through GAMSTOP (gamstop.co.uk).